Microsoft team suggested me some basic troubleshooting like pressing the power button for 15-20 seconds, pressing VolumeUp+Power button, but it didn't work. But even after hours of charge the device is not starting at all. The charging port has a solid white light that is ON at all times when I connect it to the surface. I thought the battery is drained just like before so connected it to the charger (I only use the original charger) So after a few weeks of not touching the surface I tried to start it yesterday, when I pressed the power button nothing happened. I have the need to use it only when I am going out because I work from home on my PC. Even when I kept the surface completely shut down, a fully charged battery got drained in just 3 days without even starting the surface. I don't know if it was battery issue or it is just a problem with these devices, because I see a lot of people had questions regarding this. I have been facing the issue of fast battery drain on it.
It was out of warranty so I can't go to microsoft as they've only suggested an upgraded replacement for 50k inr (around 700$) Other hardware would be an audio interface.I have a surface pro 4 that I bought from someone 4 months ago. The second thing about iLoks - have you turned off all power savings measures in Windows Control panel? Windows computers by default have them turned on and that means the ports will shut down at some time and you'll lose communication with anything connected to said ports. You do have that connected with the PT license asset on it right? A couple of things as regards the iLok - iLok's have known issues with not always working with computers with USB3 ports and the usual remedy is to use a USB hub between the computer & iLok. We'll try and help but something to keep in mind when asking for help here is to give complete system info elsewise time gets wasted.įirst piece of hardware would be your iLok plugged into a working USB port. I have no clue what Hardware does ProTools expect here? Make sure your Hardware is connected and turned on"Ĭonfirming this message Protools just quits. But during Startup I receive an Error message: I just installed Protools 12.8.2 on my Surface Book and wanted to start it.
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